**Last updated: 29 July 2026**

This Returns and Exchanges Policy applies to products purchased from Scarcity Limited, trading as Scarcity (“Scarcity”, “we”, “us” or “our”), through www.scarcity.place .

Nothing in this policy limits or excludes any rights available to you under the Consumer Guarantees Act 1993 or any other applicable New Zealand law.

## 1. Change-of-mind returns

We accept eligible change-of-mind returns when:

1. You contact us within 14 calendar days of receiving your order.

2. The product is returned unworn, unused, unwashed and unaltered.

3. All original labels, tags and hygiene seals remain attached and intact.

4. The product is returned in its original packaging.

5. The product is free from marks, stains, makeup, deodorant, perfume, smoke, pet hair, odours or other signs of wear.

6. You provide valid proof of purchase, such as your order confirmation or order number.

7. The product is not excluded from change-of-mind returns under this policy.

Scarcity reserves the right to refuse a voluntary change-of-mind return where these conditions have not been met.

These conditions apply only to voluntary change-of-mind returns. They do not limit your rights where a product is faulty, damaged, unsafe, incorrectly described or otherwise fails to comply with the Consumer Guarantees Act 1993.

## 2. Starting a return

Before returning a product, contact us at scarcitynz@gmail.com and provide:

* Your full name.

* Your order number.

* The product you wish to return.

* Whether you are requesting a refund or exchange.

* The reason for the return.

Do not send a return until we have provided return instructions.

Approved returns must be sent to:

**Scarcity Limited**

86B Peer Street, 

Upper Riccarton

Christchurch, New Zealand

8041

Products returned without approval may take longer to process or may be returned to the sender.

## 3. Return shipping

For change-of-mind returns and exchanges, you are responsible for the cost of returning the product to us.

You are also responsible for any delivery charge associated with sending an exchanged product to you unless we agree otherwise.

We recommend using a tracked shipping service. Scarcity is not responsible for change-of-mind returns that are lost or damaged before reaching us.

Original shipping charges are not refundable for change-of-mind returns.

Where a product is faulty, damaged on arrival, incorrect or otherwise does not comply with New Zealand consumer law, Scarcity will cover reasonable return shipping costs where required by law.

## 4. Inspection of returned products

All returned products will be inspected before a refund or exchange is approved.

Where a product does not satisfy the change-of-mind conditions, we may:

* Decline the return.

* Send the product back to you at your expense.

* Deduct a reasonable amount from the refund where permitted by law and agreed with you.

We will contact you before taking any of these steps.

## 5. Refunds

Once an eligible return has been received and approved, we will process the refund to the original payment method.

Approved refunds will normally be processed within five business days. Your bank or payment provider may require additional time for the funds to appear in your account.

Change-of-mind refunds cover the purchase price of the returned product but do not include:

* Original delivery charges.

* Return shipping costs.

* International customs duties, taxes or import charges.

Products purchased using a gift card or store credit will normally be refunded to the same gift card or as store credit.

## 6. Exchanges

Exchanges are subject to product and size availability.

We cannot guarantee that a requested replacement will remain available while your return is in transit. If the requested product is unavailable, we will offer you another available option or provide a refund for the eligible returned product.

Any difference in price must be paid before an exchange is dispatched. Where the replacement costs less, the difference will be refunded to the original payment method.

## 7. Sale and final-sale products

Products clearly marked “final sale” are not eligible for change-of-mind returns, refunds or exchanges.

This exclusion does not apply where the product is faulty, damaged, incorrectly described or otherwise fails to meet a guarantee under the Consumer Guarantees Act 1993.

Unless marked “final sale”, discounted products may be returned under the same conditions as full-priced products.

## 8. Faulty, damaged or incorrect products

Inspect your order as soon as reasonably possible after delivery.

Contact us promptly at scarcitynz@gmail.com if your product:

* Arrives damaged.

* Has a manufacturing fault.

* Is materially different from its description.

* Is the wrong product or size due to our error.

* Is otherwise not of acceptable quality.

Please provide your order number, a description of the issue and clear photographs where reasonably possible.

We may ask you to return the product so that we can inspect it. Where the Consumer Guarantees Act applies, Scarcity will provide the repair, replacement, refund or other remedy required by law.

You will not be required to meet the unworn, attached-label or original-packaging conditions where doing so would improperly restrict your rights under the Consumer Guarantees Act.

Normal wear and tear, accidental damage, misuse, failure to follow care instructions and damage caused by unauthorised alterations are not manufacturing faults.

## 9. Incorrect size or fit

Choosing an incorrect size is treated as a change of mind unless the product was incorrectly labelled, materially inconsistent with our published measurements or incorrectly supplied by us.

Customers are responsible for reviewing the applicable size guide before ordering.

Eligible size exchanges must comply with the change-of-mind conditions in this policy.

## 10. Cancelling an order

Contact us immediately at scarcitynz@gmail.com if you need to cancel or change an order.

We will try to accommodate the request, but we cannot guarantee that an order can be changed or cancelled after it has entered processing or been dispatched.

If the order has already been dispatched, it must be returned under this policy.

## 11. Contact

Questions about a return, refund or exchange can be sent to:

**Scarcity Limited**

Email: scarcitynz@gmail.com

Website: www.scarcity.place

Address: 86B Peer Street, Upper Riccarton, Christchurch 8041, New Zealand