**Last updated: 29 July 2026**

Scarcity Limited, trading as Scarcity (“Scarcity”, “we”, “us” or “our”), respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, hold, use, disclose and protect personal information when you visit www.scarcity.place, purchase our products, communicate with us or otherwise interact with Scarcity.

We handle personal information in accordance with the Privacy Act 2020 and its information privacy principles.

## 1. Who is responsible for your information?

Scarcity Limited is the agency responsible for the personal information covered by this policy.

Our Privacy Officer can be contacted at:

**Privacy Officer – Scarcity Limited**

Email: scarcitynz@gmail.com

Address: 86B Peer Street, Upper Riccarton, Christchurch 8041, New Zealand

Website: www.scarcity.place

## 2. Personal information we collect

Depending on how you interact with us, we may collect:

### Contact and identity information

* Your name.

* Email address.

* Telephone number.

* Billing and delivery addresses.

* Account username or login information.

### Order and transaction information

* Products purchased, returned or exchanged.

* Order numbers and transaction records.

* Delivery and tracking information.

* Discount codes, gift cards and store credit information.

* Communications relating to your order.

### Payment information

Payments may be processed by third-party payment providers.

Depending on the provider, we may receive limited payment-related information such as payment status, payment method, transaction identifiers or the last digits of a payment card. We do not necessarily receive or store your full card details.

### Communications

We may collect information contained in:

* Emails, messages and customer-support enquiries.

* Reviews, survey responses and competition entries.

* Social-media messages, comments or tags.

* Return, exchange or complaint communications.

### Website and technical information

When you use our website, we or our service providers may automatically collect:

* Internet Protocol address.

* Browser and device information.

* Website activity and pages viewed.

* Referring websites.

* Approximate location derived from technical information.

* Cookie identifiers.

* Shopping-cart and checkout activity.

* Advertising and analytics information.

## 3. How we collect personal information

We may collect personal information:

* Directly from you when you make a purchase, create an account, contact us, subscribe to marketing or use our website.

* Automatically through cookies and similar technologies.

* From payment processors, delivery providers and ecommerce platforms.

* From marketing, analytics and advertising providers.

* From another person who places an order or enquiry on your behalf.

* From publicly available sources, including public social-media content.

* From third parties where you have authorised the disclosure or where collection is otherwise permitted by law.

Where we collect your personal information from another source, we will take reasonable steps to notify you of the collection where required by Information Privacy Principle 3A.

## 4. Why we use personal information

We may use personal information to:

* Process and fulfil orders.

* Take and confirm payments.

* Deliver products and provide tracking information.

* Manage returns, exchanges, refunds and warranties.

* Communicate with you about your order.

* Provide customer service.

* Create and manage customer accounts.

* Detect and prevent fraud, misuse and security incidents.

* Improve our website, products and customer experience.

* Understand website traffic and customer behaviour.

* Personalise website content and advertising.

* Administer promotions, giveaways or competitions.

* Send marketing communications where permitted.

* Maintain accounting, tax and business records.

* Enforce our policies and legal rights.

* Comply with applicable laws and lawful requests.

We will not use personal information for a purpose that is unrelated to the purpose for which it was collected unless you have authorised that use or the use is otherwise permitted by law.

## 5. When we disclose personal information

We may disclose personal information to service providers that assist us with:

* Website hosting and ecommerce services.

* Payment processing.

* Warehousing and order fulfilment.

* Courier and delivery services.

* Email and customer communications.

* Marketing, advertising and analytics.

* Information technology, cloud storage and cybersecurity.

* Accounting, legal and professional advice.

* Fraud prevention and payment verification.

We may also disclose personal information:

* Where you have authorised us to do so.

* To comply with a legal obligation, court order or lawful government request.

* To protect Scarcity, our customers or another person from fraud, harm or unlawful activity.

* In connection with a proposed or completed sale, merger, restructuring or transfer of all or part of our business, subject to appropriate confidentiality and privacy protections.

We do not sell personal information to third parties.

## 6. Overseas service providers

Some of our service providers may be located outside New Zealand or may store information on overseas servers.

Where personal information is disclosed outside New Zealand, we will take reasonable steps to ensure the disclosure is permitted under the Privacy Act 2020. This may include confirming that the recipient is subject to comparable privacy safeguards, is contractually required to protect the information or is otherwise permitted to receive it under New Zealand law.

## 7. Cookies and similar technologies

Our website may use cookies, pixels and similar technologies to:

* Keep the website operating.

* Remember your preferences and shopping cart.

* Understand website performance and usage.

* Measure advertising effectiveness.

* Display relevant advertising.

* Detect fraud and improve security.

You can control some cookies through your browser settings. Blocking cookies may prevent parts of the website from functioning correctly.

Third-party advertising and analytics providers may also use cookies or similar technologies in accordance with their own privacy policies.

## 8. Marketing communications

We may send you commercial electronic messages where we have your express, inferred or deemed consent or where otherwise permitted by New Zealand law.

Our marketing messages will identify Scarcity and include a way to unsubscribe.

You may unsubscribe at any time by:

* Using the unsubscribe link in a marketing email.

* Replying “STOP” where that option is provided.

* Contacting us at scarcitynz@gmail.com

Unsubscribing from marketing will not prevent us from sending transactional communications about an order, return, account or customer-service matter.

## 9. Security

We use reasonable physical, technical and organisational safeguards designed to protect personal information from loss, unauthorised access, use, modification or disclosure.

However, no website, internet transmission or storage system can be guaranteed to be completely secure.

You are responsible for keeping your account password confidential and for notifying us if you believe your account has been accessed without permission.

## 10. Privacy breaches

If we become aware of a privacy breach, we will investigate and respond to it in accordance with the Privacy Act 2020.

Where a breach has caused or is likely to cause serious harm, we will notify the Office of the Privacy Commissioner and affected individuals as required by law.

## 11. Retention of information

We retain personal information only for as long as it is reasonably required for the purposes for which it was collected, including:

* Completing transactions and providing customer support.

* Meeting accounting, tax and legal obligations.

* Resolving disputes.

* Preventing fraud.

* Enforcing agreements.

When personal information is no longer required, we will take reasonable steps to securely delete, anonymise or destroy it.

## 12. Accessing or correcting your information

You may ask us to provide access to personal information we hold about you or request that it be corrected.

Send your request to scarcitynz@gmail.com. We may need to verify your identity before completing the request.

We will respond in accordance with the Privacy Act 2020. In limited circumstances, the law may permit us to withhold some information.

## 13. Information about other people

When you provide personal information about another person, such as a gift recipient or delivery contact, you confirm that you are authorised to provide that information.

You should make the person aware that Scarcity will use their information for the purposes described in this policy where reasonably practicable.

## 14. Third-party websites

Our website may contain links to websites operated by other organisations.

Scarcity is not responsible for the privacy practices, security or content of third-party websites. You should review their applicable privacy policies before providing personal information.

## 15. Changes to this policy

We may update this Privacy Policy to reflect changes to our practices, services or legal obligations.

The updated policy will be published on our website with a revised “last updated” date. Where an update materially affects how we handle personal information, we will take reasonable steps to provide additional notice.

## 16. Privacy complaints

Contact our Privacy Officer first if you have a question or complaint about how we have handled your personal information.

**Privacy Officer – Scarcity Limited**

Email: scarcitynz@gmail.com

Address: 86B Peer Street, Upper Riccarton, Christchurch 8041, New Zealand

You may also make a complaint to the New Zealand Office of the Privacy Commissioner through its official website.